What We Collect and Why It Matters
We collect the information you provide when you create your account — full name, email address, phone number, and the mobile wallet details you use for deposits and withdrawals via bKash, Nagad or Rocket. We also collect session data automatically: device type, browser, pages visited and
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approximate location at the time of access. This helps us verify your account, process payments correctly, and keep your wallet transactions consistent across sessions. When you contact our support team, we retain records of that conversation to resolve follow-up queries. We do not sell your personal
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data to third parties. We share data only where required by applicable law or where a payment processor needs it to complete a transaction — for example, when a bKash or Nagad transfer requires confirmation from the payment rail. Retention periods depend on regulatory requirements in
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the jurisdiction from which you access the platform. If you close your account, certain records may be held for the period required under applicable rules. All data handling is subject to the laws of your local jurisdiction and applies only to eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.