Reference

Understand Your Rights Before You Start

Access to 6h887 depends on your local law and the region you are in — we are clear about that from the start.

Jurisdiction-dependent accessAccount eligibility rulesbKash, Nagad, Rocket payment termsData handling policyUser rights and contact paths
6h887 Understand Your Rights Before You Start
HOW WE HANDLE IT

Security, Data and Account Integrity

We take four areas seriously when it comes to legal obligations: how we store your data, how we secure your account, how long we keep records, and how you can request changes. Each one has a clear process — not a vague policy statement.

Data Storage

Account data and payment records — including bKash and Nagad transaction logs — are stored on encrypted servers. We do not share your personal data with third parties outside operational necessity.

Account Security

Your account is protected by OTP verification on login and sensitive actions. If you suspect unauthorised access, contact support immediately to lock the account and begin a review.

Retention Period

Transaction and account records are retained for the period required by our operational obligations. After that window closes, data is deleted unless a live dispute requires us to keep it.

Change Requests

To update personal information, request a record of your data, or ask for account closure, submit the request through live chat or email with your account reference number attached.

CONTACT YOUR RIGHTS

Reach Us on Legal or Account Matters

If you have a question about these legal conditions, your account eligibility, or a transaction dispute involving bKash, Nagad, or Rocket, our support team handles those requests directly. Use the contact paths below — we respond to legal and account queries through the same channels as general support.

Live Chat Open a live chat session from your account dashboard. Legal queries and account eligibility questions are handled here alongside general account help.
Email Support Send your legal query or dispute detail to our support email. Include your account reference and the transaction ID for any bKash, Nagad, or Rocket payment dispute.
Account Help Centre The Help Centre inside your account lists the steps for common legal requests — data access, account closure, and transaction history requests are all handled there.

Answers to Common Legal and Account Questions

These are the questions we get most often about eligibility, data rights, and account conditions. If your question is not here, contact support directly through your account dashboard.

Yes. Access depends on your local law and the region you are connecting from. We do not override local regulation — check your eligibility under applicable Bangladesh law before opening an account.

Transaction records from bKash, Nagad, and Rocket are retained on encrypted servers for our operational period. You can request a copy of your transaction history through the Help Centre in your account.

You can submit a deletion request through live chat or email. We will process it within our standard review window unless a live dispute or regulatory obligation requires us to retain the record.

Contact support via live chat and provide your account reference. Suspensions linked to eligibility or identity checks go through a review process — we will explain the reason and the steps to resolve it.

Send the transaction ID, the amount, and the date to support via email. Our team cross-references the wallet log and responds with the outcome. The process applies to bKash and Nagad disputes too.

We update these conditions when our obligations change. The current version is always active from its publish date. We notify you via your registered account email when a material change is made.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.